Return & Refund Policy
Returns
You can return eligible items within 30 days of delivery. Items must be unworn, undamaged and in their original packaging, with proof of purchase.
Final sale items
The following can't be returned:
- Items purchased at a discount of 20% or more
- Custom, special-order, personalised or engraved pieces
- Gift cards
Final sale items are still covered by our lifetime warranty.
How to start a return
Email forevajewelsusa@gmail.com with your order number. Items sent back without an approved return request can't be accepted.
Return shipping
If our shipping partner, Brinks, serves your address, we'll email you a free prepaid return label. If Brinks doesn't serve your address, please ship the item back to us yourself at your own cost. You're responsible for the parcel until it reaches us, so we recommend an insured, trackable service.
Return address: Foreva Jewels Inc, 580 5th Ave #622, New York, NY, United States.
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days; your bank or card provider may take a few extra days to post it. Certification fees (IGI or GSI) are non-refundable. If more than 15 business days have passed since we approved your return, please contact us.
Exchanges
We don't offer direct exchanges. Return the eligible item, and once the return is accepted, place a new order for the item you'd like.
Cancellations
You can cancel or change your order within 12 hours of placing it by emailing forevajewelsusa@gmail.com with your order number. After 12 hours your piece may already be in production, and the order can no longer be cancelled or changed.
Lifetime warranty
Every piece has a lifetime warranty covering manufacturing defects and refinishing. It doesn't cover accidental damage, loss, theft, normal wear and tear, or any damage caused by repairs or alterations made by anyone other than Foreva Jewels. To make a claim, email us your order number and photos of the issue.
Resizing
Your first resize is free within 30 days of delivery. Eternity bands and tennis bracelets aren't included in free resizing, but contact us and we'll still do our best to have yours adjusted.
Damaged or incorrect items
Please inspect your order when it arrives and contact us right away if an item is defective, damaged or not what you ordered, so we can make it right.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. As above, the item must be unworn and in its original condition and packaging, with proof of purchase.